Privacy Policy
Fidelity Shield Insurance Company Limited (“THE COMPANY” “The Company” “We” “Us”) is a leading general insurance service provider offering a wide range of insurance products and services to individuals, corporates,small and medium enterprises, and the government. The company continuously reviews its operating processes, products and services to ensure that it sustainably delivers quality to exceed its customers’ expectations. This Privacy Notice provides an overview of information we collect about you, how we use and safeguard it. .
1. Scope of this Privacy Notice
This Privacy Notice applies to our customers (new & existing), agents/brokers or anyone who interacts with us regarding our services in any way. We refer to these individuals as (“you,” “your”) in this Notice. This Privacy Notice informs you of how we process, use and safeguard your personal information.
2.How we collect your personal data
We collect personal data directly by email, phone call or by hardcopy forms, book entries or correspondencesuch as letters. We also collect your information indirectly when you purchase our products or make enquiries or complaints through our website or through CCTV installed at any of our offices. When you give us any information about other people, you must ensure that they have Notice of this Privacy Notice and are comfortable with you disclosing such information.
3. Categories of personal data we collect.
We process the following categories of personal information about you: biodata, contact information, identification information, location data, source of income, claims details, response given to questions contained in our proposal or claim forms, information contained in policy documents, premium details, online identifies such as cookies and related tags, past claims history, any questions and complaints you may have. We also process sensitive personal data such as your gender, sexual orientation, marital status, property details including financial and health data. In relation to your beneficiaries and next of kin, we may process their biodata including names, contact information and location data
4. How we use your personal data
The information you provide us will be used to process your insurance claim, to underwrite insurance products and provide you policy covers, process premiums, generate quotes, conduct KYC background checks before issuingyou policy covers, seek valuation services before issuing you policy cover, to determine whether to engage the services of loss assessors, investigators or adjusters , to evaluate the legitimacy of your claim, to facilitate payment of your claim, process your renewal policy requests, send you promotional materials, establish exercise and defend legal claims and to comply with our legal obligations. Should you fail to provide any or all the information requested in this form, we may not be able to offer our full range of services to you or offer our services as effectively as we wish to.
5. Sharing your personal data
We share your personal data within the company on a need-to-know basis. We also share your data with other third parties who help us provide services to you (for example website service providers, loss assessors, investigatorsand adjusters and consultants). We may also share your information when required to by law or court order. We take all reasonable steps to secure your data whenever we share it with third parties including vetting all third parties and, where appropriate, signing processing agreements with them. You can read more about what information may be shared in what circumstance in our full Privacy Notice.
6. International data Transfers
We may transfer your personal data outside Kenya to: -
7. Lawful grounds for processing your personal data.
We process your personal data on the following legal bases: -
8. Data Security
We have taken appropriate technical, physical, legal, and organizational measures consistent with applicable privacy and data security laws to protect the confidentiality, integrity and availability of your personal information.
9. Data Retention
We will use your personal data for as long as is necessary to fulfil the purpose for which was collected. We have policies and procedures in place that specify how long we keep your data in line with the law. We have also selected appropriate disposal methods for your personal data. You can read more about our retention and disposal procedures in our full Corporate Privacy Notice. If you no longer wish for us to hold your data, you can contact us by info@fidelityshield.com.
10. Your rights and duties
You have the right to be informed how we use your personal data. You also have the right to access your information and to ask us to correct, erase and restrict the use of your information. Additionally, you have the right to object to your information being used by us and to receive your personal data in a structured, commonly used, and machine-readable format and to transmit the data to another data controller or data processor without any hindrance. Where you have provided consent for use of your child’s information, the transfer of your sensitive data internationally, the use of your personal data for commercial purposes or any other consent, you may withdraw your consent at any time. You also have the right to human intervention in any automated decision- making we may undertake using your data. You have a duty to promptly inform us of any changes to your personal information.
11. How to Exercise Your Rights
If you wish to exercise any of your rights and freedoms rights or duties, please contact us on info@fidelityshield.com. We may contact you periodically to verify your personal information and to inform you of any changes to our Privacy Notice.
12. Our Contacts
If you have any questions, comments, complaints or suggestions about this privacy policy, or any other concerns about the way in which we process information about you, please contact us at info@fidelityshield.com or write to us at P. O .Box 4743
