Our History
In 1940 Fidelity Shield Insurance Company started business in Mombasa as a Branch of the South British Insurance incorporated in New Zealand in 1872.
In 1960 Fidelity Shield Insurance Company moved the Head Office to Nairobi with Mombasa continuing as a Branch.
In 1980 Fidelity Shield Insurance Company Incorporated as a company with the name Shield of Kenya Insurance Company Limited.
In 1989 General business of Shield of Kenya was amalgamated with the life insurance portfolio of Fidelity Insurance Company Limited and the name for the new composite Company became Fidelity Shield Insurance. Now the choice of the word shield is symbolic to us and to the environment we were and are still in. A shield, which also formed our current logo was intentionally settled on to represent protection which is the business we are involved in. To offer protection or cover for unprecedented losses.
In 2013 New shareholders invested in the Company followed by a change in the Composition of the Board and Management
Fidelity Shield Insurance Company Limited is a leading general insurance provider offering a wide range of products to cater for individuals, private corporate companies, small and medium enterprises, governmental organisations and many more.
Core values( E.P.I.C)
Efficient
We deploy and use resources in the most optimal manner. We adopt efficient processes and train our people to transactions Consider efficiency in day-to-day transaction as well as long term planning.
Professional
We foster a culture that upholds high standards of service, delivered with reliability, integrity, respect and consistency. We also ensure that the structures and processes in place facilitate the practice of good governance, accountability and transparency in all dealings with stakeholders. We comply with the laws and regulations of the country.
Innovative
We continually review and update our operating processes, products and services to ensure they sustainably deliver quality that exceeds customer expectations. We align our processes, products, services and relationships in response to the needs of our clients.
Collaborative
We ensure a conducive working environment that will attract, motivate and retain high calibre give customers a delightful experience. Teamwork within the company and with our external partners is not just important, it is vital to us.
