Get Help/
Whether it’s a form, a product, a claim or a service, we understand that sometimes you need someone from the other end of line to assist. We love hearing from our clients.
How may we assist you?
General Insurance
Phone Call
Claims
Have a Complaint? Email us
Medical Insurance
Phone Call
For Hospital Inquiries
For quotations and any other inquires
Visit Our Nearest Branch To You
Fidelity Insurance Centre, 3rd Floor
Waridi Lane, Off Waiyaki Way Westlands, Nairobi.
Open Hours: Monday to Friday 08:15 – 16:45 | Saturday 09:00 – 12:00
For all your general insurance inquiries:
Tel: 254 709 988 000
For all your medical inquiries and emergency support:
24/7 Call Centre mobile: 254 709 988 800
Transnational Plaza, 8th Floor
Mama Ngina Street, Nairobi Central Business District.
Tel: 254 709 988 750
Monday to Friday 08:15 – 16:45 | Saturday 09:00 – 12:00
Thika Branch
Twin Oak Plaza, 4th floor
Kwame Nkrumah Street Thika Town.
Tel: 254 709 988 733
Monday to Friday 08:15 – 16:45 | Saturday 09:00 – 12:00
Nakuru Branch
West side mall, 3rd floor
West Road junction, Nakuru.
Tel: 254 709 988 710
Monday to Friday 08:15 – 16:45 | Saturday 09:00 – 12:00
Eldoret Branch
Daima Towers, Mezzanine 2 (M2)
Uganda Road, Eldoret.
Tel: 254 709 988 722
Monday to Friday 08:15 – 16:45 | Saturday 09:00 – 12:00
Kenya-Re Plaza(Wedco centre), Shop Unit 2
Oginga Odinga street, Kisumu.
Tel: 254 709 988 714
Monday to Friday 08:15 – 16:45 | Saturday 09:00 – 12:00
MTC Building (formally Ambalal House), South wing, 8th floor
Nkurumah Road, Mombasa.
Tel: 254709 988 601
Monday to Friday 08:15 – 16:45 | Saturday 09:00 – 12:00
Frequent Asked Questions
FAQ's
Does insurance cover me if someone else drives my car?
Can I pay my premiums in installments?
Yes, installment payment options are available depending on the policy type. Contact our customer service team to confirm your eligibility.
What happens if I sell my vehicle?
You should inform us immediately. The policy can be transferred to the new owner upon approval, or cancelled and replaced with a new one for your next vehicle.
How do I check the status of my claim?
You can check your claim status by contacting our claims department via email or phone.
Please have your claim reference number ready for faster assistance.
How do I pay my insurance premiums using my phone?
You can pay your insurance premiums via M-PESA Paybill 522799 — use your vehicle registration number as the account number for Motor Policy, or the transmittal number indicated on your policy document for Non-Motor Policies.
