Motor claims:
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Windscreen damage/Radio Cassette theft
- The insured report the claim via email to claims@fidelityshield.com
- Fill in the claim form online in our website or download and fill it offline and submit it via the provided email.
- Have the windscreen fitted and forward original receipts, Photos , Police abstract report and contact details i.e. telephone number.
- Alternatively, avail the vehicle to one of our approved windscreen fitters (NB. not available on our website but can be uploaded).
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Motor Accident Claim.
- The insured report the claim via email to claims@fidelityshield.com
- The insured to engage the police immediately and obtain the police abstract report
- Fill in the claim form online in our website or download and fill it offline and submit it alongside the abstract and copy of driver’s license.
- Tow the vehicle to our approved garage (NB. List available in our website) and advise FSIC for assessment. Towing charges are refundable subject to policy limit.
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Motor theft Claim
- The insured report the claim via email to claims@fidelityshield.com
- Fill in the claim form online in our website or download and fill it offline and submit it via the provided email including the police abstract
Non Motor claim
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- Forward an email notification to claims@fidelityshield.com
- Fill in the claim form online in our website or download and fill it offline and submit it via the provided email.
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Note
- Claims department will revert with comprehensive advise within 48 hours of the requisite claim documents and need to engage an adjuster.