Claims Process

Motor claims:

1. Windscreen damage/Radio Cassette theft

• The insured report the claim via email to claims@fidelityshield.com
• Fill in the claim form online in our website or download and fill it offline and submit it via the provided email.
• The claim to be reported via claim form with photos and contact details .We then source for a fitter and send the client there for fitting to be done.

2. Motor Accident Claim.

• The insured report the claim via email to claims@fidelityshield.com
• The insured to engage the police immediately and obtain the police abstract report
• Fill in the claim form online in our website or download and fill it offline and submit it alongside the abstract and copy of driver’s license.
• After an accident, the vehicle should be taken to our yard for assessment. Towing charges are refundable subject to  policy limit.

3. Motor theft Claim

• The insured report the claim via email to claims@fidelityshield.com
• Fill in the claim form online in our website or download and fill it offline and submit it via the provided email including the police abstract

File A Motor Claim

Non Motor claim

• • • Forward an email notification to claims@fidelityshield.com
    • Fill in the claim form online in our website or download and fill it offline and submit it via the provided email.

File A Non-Motor Claim

Note

Claims department will revert with comprehensive advise within 48 hours of the requisite claim documents and need to engage an adjuster.