Claims Process

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Motor claims:

  1. Windscreen damage/Radio Cassette theft
  • The insured report the claim via email to claims@fidelityshield.com
  • Fill in the claim form online in our website or download and fill it offline and submit it via the provided email.
  • Have the windscreen fitted and forward original receipts, Photos , Police abstract report and contact details i.e. telephone number.
  • Alternatively, avail the vehicle to one of our approved windscreen fitters (NB. not available on our website but can be uploaded).
  1. Motor Accident Claim.
  • The insured report the claim via email to claims@fidelityshield.com
  • The insured to engage the police immediately and obtain the police abstract report
  • Fill in the claim form online in our website or download and fill it offline and submit it alongside the abstract and copy of driver’s license.
  • Tow the vehicle to our approved garage (NB. List available in our website) and advise FSIC for assessment. Towing charges are refundable subject to  policy limit.
  1. Motor theft Claim
  • The insured report the claim via email to claims@fidelityshield.com
  • Fill in the claim form online in our website or download and fill it offline and submit it via the provided email including the police abstract

File A Motor Claim

 

Non Motor claim

      • Forward an email notification to claims@fidelityshield.com
      • Fill in the claim form online in our website or download and fill it offline and submit it via the provided email.

File A Non-Motor Claim

 

Note
    Claims department will revert with comprehensive advise within 48 hours of the requisite claim documents and need to engage an adjuster.