Claims Process

Motor claims:

1. Windscreen damage/Radio Cassette theft

• The insured report the claim via email to claims@fidelity.test
• Fill in the claim form online in our website or download and fill it offline and submit it via the provided email.
• Have the windscreen fitted and forward original receipts, Photos , Police abstract report and contact details i.e. telephone number.
• Alternatively, avail the vehicle to one of our approved windscreen fitters (NB. not available on our website but can be uploaded).

2. Motor Accident Claim.

• The insured report the claim via email to claims@fidelity.test
• The insured to engage the police immediately and obtain the police abstract report
• Fill in the claim form online in our website or download and fill it offline and submit it alongside the abstract and copy of driver’s license.
• Tow the vehicle to our approved garage (NB. List available in our website) and advise FSIC for assessment. Towing charges are refundable subject to  policy limit.

3. Motor theft Claim

• The insured report the claim via email to claims@fidelity.test
• Fill in the claim form online in our website or download and fill it offline and submit it via the provided email including the police abstract

File A Motor Claim

Non Motor claim

• Forward an email notification to claims@fidelity.test
• Fill in the claim form online in our website or download and fill it offline and submit it via the provided email.

File A Non-Motor Claim

Note

Claims department will revert with comprehensive advise within 48 hours of the requisite claim documents and need to engage an adjuster.